Privacy Policy – bedbt

1. Introduction

bedbt ("we", "us", "our") is committed to safeguarding the privacy of every player who visits or registers on our platform at bedbt.org. This Privacy Policy explains in plain terms what personal data we collect, why we collect it, how it is used and stored, with whom it may be shared, and the rights available to you as a user.

This Privacy Policy forms part of bedbt's Terms and Conditions and by using our Platform you confirm that you have read and agree to this policy. If you do not agree, please discontinue use of the Platform immediately.

2. Information We Collect

bedbt collects personal data through two primary channels: information you provide directly when interacting with our Platform, and data collected automatically as you browse and use our services.

Information You Provide Directly

• Account registration data: full name, date of birth, email address, mobile phone number (required for bKash/Nagad/Rocket verification), and chosen username.
• KYC identity documents: government-issued photo ID (National ID card, passport, or driving licence), proof of address (utility bill or bank statement), and payment method verification documents when requested.
• Financial transaction data: deposit amounts, withdrawal requests, payment method references (mobile wallet numbers, bank account references), and transaction timestamps.
• Support communications: messages and attachments submitted via our support email or live chat, including any personal information you volunteer in those exchanges.
• Preference and self-exclusion data: responsible gaming settings, deposit limit configurations, time-out elections, and self-exclusion requests you submit through our Platform.

Data Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers — used to ensure the Platform renders correctly on your device and to detect fraudulent access patterns.
• Session and behaviour data: pages visited, time spent on each section, betting activity logs, game history, and click-path data — used to improve Platform performance and detect prohibited activity.
• Cookie data: see Section 6 (Cookies and Tracking Technologies) for full details on the types of cookies we use and your options for managing them.

3. How We Use Your Information

bedbt uses the personal data we collect for clearly defined, legitimate purposes only. We do not process your data for any purpose beyond what is outlined below:

• Account creation and management: to register your account, verify your identity through our KYC process, maintain your account settings, and process deposits and withdrawals via your chosen payment method.
• Platform operation and improvement: to personalise your bedbt experience, optimise game loading performance, diagnose technical issues, and develop new features that serve our Bangladeshi player community.
• Fraud prevention and security: to detect and prevent money laundering, duplicate account creation, bonus abuse, and other prohibited activities as described in our Terms and Conditions.
• Customer support: to respond to your enquiries, process your dispute or complaint submissions, and follow up on responsible gaming requests such as deposit limit changes or self-exclusion.
• Marketing communications: to send you promotional offers, bonus alerts, and seasonal campaign notifications where you have opted in to receive such communications. You may opt out at any time by contacting [email protected].

We rely on our legitimate business interest, contractual necessity, and legal obligation as our lawful bases for processing. We will never use your data in a manner inconsistent with the purposes stated in this policy.

4. Data Sharing & Third Parties

bedbt does not sell, rent, or trade your personal data to any third party for commercial gain. We only share data in the limited circumstances described below, and only to the extent strictly necessary:

Service Providers

• Game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) receive session tokens and anonymised gameplay data necessary to operate their games on our Platform. They do not receive your full identity or financial data.
• Payment processors (bKash, Nagad, Rocket, Upay, and banking partners) receive only the transaction data required to complete your deposit or withdrawal request — no browsing history or betting data is passed to payment providers.
• Identity verification and KYC partners receive document images you submit for the sole purpose of verifying your identity. They operate under strict data processing agreements with bedbt.

Legal & Regulatory Disclosure

• When required by applicable law, court order, or regulatory authority, bedbt may disclose personal data to relevant law enforcement agencies, financial intelligence units, or other competent authorities.
• In cases of suspected money laundering, terrorist financing, or serious fraud, bedbt will report relevant information to appropriate authorities without prior notice to the user, in accordance with applicable financial crime regulations.
• We do not disclose data to law enforcement on a speculative basis. Requests from authorities must follow appropriate formal legal channels before bedbt will act on them.

5. Data Retention

bedbt retains personal data only for as long as it is necessary to fulfil the purposes outlined in this policy, or as required by applicable law and anti-money-laundering obligations. Our standard retention periods are as follows:

• Active account data is retained for the full lifetime of your account plus a minimum of five (5) years after account closure, in line with financial record-keeping requirements.
• KYC documents are retained for a minimum of five (5) years following account closure or the last transaction on the account, whichever is later.
• Marketing preferences and opt-out records are retained indefinitely to ensure we honour your communication choices even if you later re-register.
• Support ticket data is retained for three (3) years after ticket resolution, to allow reference in any future dispute or regulatory enquiry.

When data is no longer required, we securely delete or anonymise it so that it can no longer be linked to any individual player. We do not retain data for longer than legally or operationally necessary.

6. Cookies & Tracking Technologies

bedbt uses cookies and similar tracking technologies (such as pixel tags and local storage) to operate our Platform, remember your preferences, and analyse usage patterns. Cookies are small text files stored on your device by your browser. The categories of cookies we use are:

• Strictly necessary cookies: essential for core Platform functions such as maintaining your login session, remembering your language preference, and ensuring secure authenticated page access. These cannot be disabled without breaking core functionality.
• Functional cookies: store your preferences such as chosen payment method, notification settings, and interface customisations, so you do not need to reconfigure them on each visit.
• Analytics cookies: collect anonymised, aggregated data on how players navigate and interact with our Platform. This data helps us identify which features are used most often and where performance improvements are needed. No individual player is identifiable from analytics data.
• Security and anti-fraud cookies: track session behaviour patterns to identify suspicious activity, automated bot access, and account takeover attempts in real time.
• Marketing cookies (opt-in only): used when you have given explicit consent to receive personalised promotional content. These track which offers you have seen and interacted with, to avoid showing you the same promotion repeatedly.
• Session storage and local storage: used by our Platform's web application layer to hold temporary state (such as your active bet slip or current game round data) within a single browser session. This data is cleared automatically when you close the browser tab.

To manage or disable non-essential cookies, access your browser's privacy or settings menu and select your preferred cookie permissions. Disabling functional or analytics cookies will not prevent you from using bedbt, but some personalisation features may not work as expected.

7. Your Data Rights

As a bedbt user, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] with your account username and a brief description of your request:

Access & Portability

• Right of access: you may request a summary of the personal data bedbt holds about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. We will action verified correction requests within 14 business days.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to any legal retention obligations that require us to hold it longer (such as AML record-keeping requirements).

Objection & Restriction

You may object to processing for direct marketing purposes at any time, with immediate effect. You may also request restriction of processing in circumstances where you contest the accuracy of data or believe processing is unlawful but do not wish the data to be erased. We will respond to all data rights requests within 30 days of receipt.

8. Data Security Measures

bedbt implements a multi-layered security architecture to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our key security measures include:

• TLS/SSL encryption for all data in transit between your browser and our servers, ensuring that login credentials, payment data, and personal information cannot be intercepted by third parties.
• Encrypted storage of sensitive data fields at rest, including password hashes (using modern one-way hashing algorithms), KYC document files, and financial transaction records.
• Role-based access controls limiting which bedbt staff members can view sensitive player data — only personnel with a legitimate operational need are granted access, and all access is logged and auditable.
• Continuous real-time monitoring of Platform traffic to detect and block automated attacks, credential stuffing attempts, and other security threats.
• Regular internal security reviews and third-party assessments to identify and remediate vulnerabilities before they can be exploited.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect your bedbt account has been compromised, contact [email protected] immediately so we can take protective action.

9. Children's Privacy

bedbt is strictly an adult platform. Our services are not directed at, and must not be used by, any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that a minor has registered or provided personal data through our Platform, we will immediately suspend the account, delete the associated data, and take all appropriate steps to prevent further access.

Parents and guardians who believe a minor may have accessed bedbt should contact us immediately at [email protected]. We treat such reports with the highest priority and will act within 24 hours of a verified report.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will update the effective date shown at the top of this page. Where feasible, we will also notify registered users via the email address on their account.

• The version of the Privacy Policy published on bedbt.org at the time of your use of the Platform is the version that governs your interaction with us. Archived versions of this policy are available upon request by contacting [email protected].
• Your continued use of bedbt after publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you disagree with any change, you may request account closure at any time.
• We are committed to being transparent about how we use your data. If something in this policy is unclear, we encourage you to ask before you use the Platform rather than after.
• This policy applies to all users of bedbt regardless of their location within Bangladesh, including users in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

For all privacy-related requests and enquiries, please contact our dedicated support team. We aim to acknowledge receipt of your request within 48 hours and to provide a substantive response within 30 days.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data bedbt holds about you, our support team is ready to assist. All privacy enquiries are treated confidentially and handled by trained personnel.

Response times: we aim to acknowledge all privacy requests within 48 hours and provide a full resolution within 30 calendar days. Complex requests involving data erasure or subject access may take up to the maximum allowable period under applicable law.

12. Contact Our Privacy Team

Our privacy support team is available during standard Bangladesh Standard Time (BST, UTC+6) business hours. We aim to respond to all enquiries within 24 to 48 hours.

Email us: [email protected]